Refund & Cancellation Policy

This Policy applies to subscriptions purchased from PulamAI Tech Private Limited, trading as ClintoBytes (“ClintoBytes”, “we”, “us”). It should be read with the Terms of Service and the applicable Order Form.

Support: support@clintobytes.health | +91 70109 38625
Billing and payment queries: billing@clintobytes.health
Registered office: SFNO.603/2,4A, Murungatholuvu, Erode - 638051, Tamil Nadu

1. Digital service delivery

ClintoBytes is software delivered online. There is no physical shipment. After successful payment verification and completion of any required account or organisation checks, we provision access to the selected plan and send setup instructions to the registered administrator email.

Our target is to begin provisioning promptly after payment confirmation. Provisioning may take longer due to incomplete details, payment-provider delays, security checks, or technical incidents. If access is not provisioned within 24 hours after confirmed payment, contact support so we can investigate.

2. Free trials

Where offered, Basic and Standard plans may include a 14-day trial, subject to the eligibility displayed at signup. No payment is taken for the trial unless the checkout flow clearly states otherwise. Trial access expires at the end of the displayed trial period unless converted to a paid subscription. Trial eligibility and features may be limited, and trial availability may be withdrawn prospectively.

3. Subscription renewal and cancellation

3.1 Subscription duration, billing cycle and renewal date are displayed at checkout or in the Customer’s billing area.

3.2 A Customer may cancel renewal through the billing controls, if available, or by emailing support@clintobytes.health from the registered account email. We may ask for reasonable verification.

3.3 Unless an Order Form says otherwise, cancellation stops the next renewal and takes effect at the end of the already-paid billing period. Access remains available until that period ends, subject to these Terms and any lawful suspension.

3.4 If the Customer has authorised an automatic recurring payment, the Customer must also follow the payment provider’s process to revoke the mandate if the billing controls do not do so automatically. We will provide reasonable assistance.

3.5 Cancellation does not automatically erase Customer Data. Export, retention and deletion are governed by the DPA and Terms of Service.

4. Refund eligibility

Because the Service is a digital subscription, fees are generally non-refundable once a billing period has begun, except as set out below or where applicable law requires otherwise.

A Customer may request a refund in the following cases:

• Duplicate payment: the same order or billing period was charged more than once.
• Payment succeeded but no access was provisioned: ClintoBytes cannot provision the purchased Service within 7 calendar days after confirmed payment, despite receiving the information reasonably required from the Customer.
• Material service failure: a material failure attributable to ClintoBytes prevents use of the core paid Service for at least 7 consecutive days, and ClintoBytes cannot reasonably restore it or offer an acceptable remedy.
• Incorrect amount charged: the amount collected materially differs from the amount shown at checkout or in the applicable Order Form, excluding any change clearly accepted by the Customer.
• Other mandatory legal entitlement: a refund or other remedy is required by applicable law.

Where eligible, the remedy may be a refund to the original payment method, a credit, or another remedy agreed with the Customer, subject to applicable law. A credit will not be imposed instead of a legally required refund.

5. Non-refundable cases

To the extent permitted by applicable law, refunds are generally not available for:

• partial use of a billing period;
• failure to use the Service or change of business requirements;
• cancellation after renewal where the renewal was properly disclosed and authorised;
• Customer-side internet, device, configuration or third-party failures outside ClintoBytes’ reasonable control;
• suspension caused by Customer breach, unlawful use, or overdue payment; or
• bespoke onboarding, migration, training or professional services already delivered, except where the service was not delivered as agreed or law requires otherwise.

Nothing in this Policy excludes a mandatory consumer or statutory right.

6. Requesting a refund

Email support@clintobytes.health with the subject “Refund request” and provide:

• organisation name and account administrator email;
• order/invoice number and payment reference;
• date and amount paid;
• reason for the request; and
• any relevant evidence, without including unnecessary patient data.

We aim to acknowledge the request within 3 business days and provide a decision within 10 business days after receiving the information reasonably needed. If approved, we will initiate the refund within 7 business days; the payment provider or bank may take additional time to credit the account.

7. Plan changes and upgrades/downgrades

Upgrades may take effect immediately and may be charged on a prorated basis if the checkout or billing page says so. Downgrades ordinarily take effect at the next renewal date and may require resolution of usage above the lower plan’s limits. Any specific proration or credit calculation displayed at the time of the change will apply.

8. Service interruptions and credits

Enterprise service credits, if any, are governed only by a signed Enterprise SLA. This Policy does not promise a service credit for every interruption. Customers should contact support promptly so the issue can be investigated.

9. Chargebacks and payment disputes

If you believe a charge is incorrect, contact us first where practicable so we can investigate. Nothing in this clause restricts your legal rights or the payment provider’s dispute process. We may suspend payment-related features while investigating suspected fraud, provided we act reasonably and comply with applicable law.

10. Policy changes

We may update this Policy by publishing a new version and date. Changes apply prospectively and will not remove a refund entitlement that has already accrued.

11. Contact

PulamAI Tech Private Limited, trading as ClintoBytes
Refunds and cancellations: support@clintobytes.health
Billing and payment queries: billing@clintobytes.health
Telephone: +91 70109 38625
Registered office: SFNO.603/2,4A, Murungatholuvu, Erode - 638051, Tamil Nadu