Service Delivery Policy

ClintoBytes is an online software service. No physical goods are shipped.

The Service is provided by PulamAI Tech Private Limited, trading as ClintoBytes.

How delivery works

The Customer selects a plan and completes the checkout or signs an Order Form.
Payment is confirmed by the payment provider.
The Customer supplies the organisation and administrator details required for account setup.
ClintoBytes provisions the Customer’s online workspace and sends setup instructions to the registered administrator email.
The administrator sets up access and configures the organisation before using the Service.

We aim to begin provisioning promptly after payment confirmation and receipt of required information. In normal circumstances, access should be made available within 24 hours. Some deployments, migrations or Enterprise arrangements may require a separately agreed onboarding schedule.

If access has not been provided within 24 hours, contact support@clintobytes.health with the order/payment reference.

Delivery is complete when the Customer is provided with working credentials or a secure account-activation link for the purchased Service. Provisioning can be delayed by incomplete information, payment verification, security checks or a technical incident. If we cannot provision the purchased Service within 7 calendar days after confirmed payment, the Customer may request a remedy under the Refund & Cancellation Policy.

Contact

PulamAI Tech Private Limited, trading as ClintoBytes
Support: support@clintobytes.health | +91 70109 38625
Registered office: SFNO.603/2,4A, Murungatholuvu, Erode - 638051, Tamil Nadu